Return and Refund Policy
At meta-avatars3d.com, we provide high-quality digital 3D models. Since our products are digital downloads, we have established the following policy regarding returns and refunds to ensure a transparent shopping experience for our global community.
⚠️ Nature of Digital Products:
All products sold on Meta Avatars are digital files. Unlike physical goods, digital assets cannot be “returned” once they are downloaded. By purchasing, you acknowledge that you are buying access to a digital file.
1. Refund Eligibility
We offer a full refund under the following specific circumstances:
- ✓ Product Misrepresentation: If the downloaded file is significantly different from the 3D viewer or description.
- ✓ Technical Defects: If the file is corrupted or has errors that prevent it from being used in standard 3D software.
- ✓ Duplicate Purchase: If you accidentally purchased the same model twice.
2. Non-Refundable Items
Refunds will not be granted if:
- ✗ You no longer want the model after downloading it.
- ✗ You do not have the proper software or knowledge to use the file.
- ✗ Your purchase was made more than 14 days ago.
3. How to Request and Processing Time
To request a refund, contact us within 14 days of purchase. Once received, we will review it within 3-5 business days. Approved refunds will be processed back to your original payment method within 7-10 business days.
Contact Support for Refund
Email us at: meta.avatars.3d@gmail.com